Customer Service
We're Here to Help
At Radhvi House of Fashion, we believe that your shopping experience should be as beautiful and seamless as the sarees you choose.
Whether you have a question about a product, need help with your order, want an update on your delivery, or need assistance with a return or exchange, our customer service team is happy to help.
How Can We Help You?
🛍️ Product Assistance
Need more information about a saree?
We can help you with questions regarding:
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Fabric and material
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Saree colours and designs
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Product availability
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Saree details
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Styling and occasion suitability
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Other product-related questions
📦 Order Assistance
Need help with your order?
We can assist you with:
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Order confirmation
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Order status
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Order tracking
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Delivery updates
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Address-related queries
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Missing or incorrect items
Please keep your order number ready when contacting us so that we can assist you more quickly.
🚚 Shipping & Delivery
Our standard delivery time is generally 6–7 business days after dispatch.
For more information, please refer to our Shipping Policy.
💳 Payment Assistance
Having an issue with your payment?
We can help with:
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Payment failures
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Payment confirmation
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Amount deducted but order not confirmed
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Payment-related questions
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Refund status
For payment-related queries, please provide your transaction/reference ID whenever possible.
🔄 Returns & Refunds
If you have a question regarding a return, exchange, cancellation, or refund, please contact us with your order number.
Please refer to our Return & Refund Policy for eligibility and applicable conditions.
Contact Us
We offer multiple ways for you to reach us.
For order-related enquiries, please include your order number in the email subject or message.
+91 73377 24849
You can contact us through WhatsApp for quick assistance with product, order, shipping, and other customer-service queries.
📍 Business Address
Radhvi House of Fashion
Valmiki Circle,
Singapore Layout,
Bangalore, Karnataka, India
🌐 Website
https://radhvihouseoffashion.com/
Customer Service Hours
Monday – Saturday
10:00 AM – 6:00 PM IST
We are closed on Sundays and public holidays.
Messages received outside our customer service hours will be attended to on the next business day.
Response Time
We aim to respond to customer enquiries as quickly as possible, generally within 24 business hours.
During festivals, promotional periods, weekends, or periods of high enquiry volume, responses may take a little longer.
We appreciate your patience and understanding.
Before Contacting Us
To help us resolve your query faster, please provide:
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Your full name
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Order number, if applicable
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Registered mobile number
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Email address
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Details of your query
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Relevant photographs or screenshots, if applicable
For damaged, incorrect, or missing items, photographs and an unboxing video may help us investigate the issue more efficiently.
Our Commitment
At Radhvi House of Fashion, every customer matters to us.
We are committed to providing:
✨ Helpful Assistance
We listen to your concerns and work to provide practical solutions.
💗 Personalised Support
We aim to make your shopping experience comfortable and hassle-free.
📦 Reliable Order Support
We keep you informed about your order, shipping, and delivery whenever possible.
🤝 Customer First
Your satisfaction and trust are important to us.
Need Help?
Email: info@radhvihouseofashion.com
WhatsApp: +91 73377 24849
Radhvi House of Fashion
Your style. Your tradition. Your saree.