Privacy Policy

Last Updated: 13 August 2026

Welcome to Radhvi House of Fashion (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website:

https://radhvihouseoffashion.com/

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our website, purchase our products, contact us, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

Create an account or place an order
Purchase our products
Contact us through our website, email, phone, WhatsApp, or social media
Subscribe to promotional communications
Submit a contact or enquiry form
Participate in offers, contests, surveys, or promotions

The information we may collect includes:

Personal Information

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
City, state, and PIN code
Order and purchase details
Communication preferences

Payment Information

When you make a payment, payment information may be processed by third-party payment service providers.

We generally do not directly store complete debit card, credit card, banking, UPI, or other payment credentials on our servers.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website or source
Website interaction and usage information

This information may be used to improve website performance, security, functionality, and customer experience.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of purchased products
Confirm orders and payments
Contact you regarding your orders
Provide customer support
Process returns, exchanges, refunds, or cancellations
Improve our products and services
Improve our website and shopping experience
Prevent fraud and misuse
Maintain website security
Send service-related communications
Send promotional offers and marketing communications where permitted
Understand customer preferences and website usage
Comply with applicable legal and regulatory requirements

We will process personal data for specified and legitimate purposes and seek consent where required by applicable law.

4. Marketing Communications

If you choose to receive marketing communications from us, we may contact you through:

Email
SMS
WhatsApp
Phone
Other permitted digital communication channels

Marketing communications may include:

New arrivals
New saree collections
Special offers
Discounts
Festival collections
Restock notifications
Promotional campaigns

You may opt out of promotional communications at any time by contacting us or using the unsubscribe/opt-out option provided in the communication.

5. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share information when necessary with trusted service providers who help us operate our business, including:

Payment gateway providers
Courier and logistics companies
Website and hosting providers
Technology and IT service providers
Marketing and communication service providers
Analytics providers
Customer support service providers

We may also disclose information when required by applicable law, regulation, court order, government authority, or for the prevention, detection, or investigation of fraud or other unlawful activities.

6. Payment Security

Payments made through our website may be processed through third-party payment gateways.

We do not intentionally collect or store your complete payment card credentials on our website servers.

You should review the privacy policy and terms of the payment provider you use for additional information about how your payment information is handled.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Keep the website functioning properly
Remember preferences
Understand website traffic
Measure website performance
Improve user experience
Support advertising and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

These third parties operate under their own privacy policies and terms.

Radhvi House of Fashion is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and fulfilling orders
Providing customer support
Managing returns and refunds
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, tax, accounting, and regulatory obligations

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request information regarding how your personal information is processed
Raise a privacy-related grievance

To exercise applicable rights, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Social Media

Radhvi House of Fashion may maintain accounts or pages on platforms such as Instagram, Facebook, WhatsApp, and other social media services.

Interactions with these platforms may be subject to the privacy policies and terms of those respective platforms.

We are not responsible for the privacy practices of third-party social media platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
Changes in technology
Changes in applicable laws or regulations
Changes to our data processing practices

When we update this Privacy Policy, we will update the “Last Updated” date shown at the top of this page.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Radhvi House of Fashion

Website: https://radhvihouseoffashion.com/

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Business Address:
Valmiki Circle,
Singapore Layout,
Bangalore, Karnataka, India

For privacy-related requests, please mention “Privacy Request” in the subject line of your email or WhatsApp message.

16. Consent

By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent for processing personal information in accordance with applicable law.

You may withdraw consent where the processing is based on consent, subject to applicable legal requirements.

Radhvi House of Fashion

Committed to protecting your privacy and providing a safe and trustworthy shopping experience.