Return Policy

Last Updated: 13 August 2026

At Radhvi House of Fashion, we carefully inspect and pack every saree before dispatch. We want you to receive your order in excellent condition.

This Return Policy explains when you can request a return, the conditions that apply, and how to contact us.

1. Return Eligibility

We accept return requests for eligible products in situations such as:

The wrong product was delivered.
The product arrived damaged.
The product has a manufacturing defect.
The product is materially different from the product ordered.
The product does not reasonably match the description or specifications provided on our website.

All return requests are subject to verification.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable Indian law.

2. Return Request Period

Please contact us within 48 hours of receiving your order if you wish to request a return.

Return requests received after 48 hours may not be accepted unless required by applicable law or approved by Radhvi House of Fashion in exceptional circumstances.

3. Product Condition

To be eligible for a return, the product should generally be:

Unused
Unworn
Unwashed
Free from stains, perfume, makeup, or other marks
Free from damage caused after delivery
Not altered, stitched, fall/pico-stitched, or customised
Returned with original packaging and tags, where applicable

Products that have been used, washed, altered, customised, or damaged after delivery may not be eligible for return.

4. Unboxing Video

We strongly recommend that customers record a continuous unboxing video when opening their package.

The video should clearly show:

The unopened package
Shipping label
Condition of the package
Opening of the package
Saree/product received
Any visible damage or defect

Please also take clear photographs if there is any issue.

An unboxing video can help us verify the condition of the package and product and assist with courier claims.

5. Non-Returnable Situations

Returns may not be accepted for:

Change of mind, unless specifically stated otherwise
Change of colour preference
Minor colour differences caused by lighting, photography, or screen settings
Products that have been worn
Products that have been washed
Products that have been altered or customised
Products damaged through customer handling
Products with stains, perfume, makeup, or other signs of use
Products returned after the applicable return period
Products missing required original packaging or tags, where applicable

For handwoven, printed, handcrafted, or naturally textured sarees, minor variations in colour, texture, weave, or pattern may occur and may not be considered defects.

6. How to Request a Return

To request a return, contact us through:

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Please provide:

Order number
Customer name
Registered mobile number
Reason for return
Clear photographs of the product
Photographs of the packaging
Unboxing video, where available

Our customer service team will review your request and inform you whether the return is approved.

Please do not send the product back without receiving return instructions from us.

7. Return Approval

Once we receive your return request, we may review:

Order details
Product photographs
Packaging photographs
Unboxing video
Product condition
Reason for the return

If your return is approved, we will provide the necessary return instructions.

The returned product may be inspected after it reaches us.

8. Return Shipping

If the return is due to an error on our part, such as:

Wrong product delivered
Damaged product
Manufacturing defect
Product materially different from the order

we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is permitted for another reason, applicable return shipping costs may be the customer's responsibility.

9. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide photographs and, where available, the unboxing video.

After verification, we may arrange a replacement or provide another appropriate resolution.

10. Damaged Product Received

If your package or saree arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Photographs of the outer packaging
Photographs of the product
Photographs showing the damage
Unboxing video, where available
Order number

Please do not use, wash, alter, or otherwise modify the product before contacting us.

After verification, we will provide an appropriate resolution.

11. Manufacturing Defects

If you believe that your saree has a manufacturing defect, contact us as soon as possible after delivery.

We may request photographs, videos, and additional information to determine whether the issue is a manufacturing defect or a normal characteristic of the fabric.

Natural variations in handwoven, printed, dyed, or handcrafted sarees are not necessarily considered manufacturing defects.

12. Exchange

Where an exchange is offered, it will be subject to:

Product availability
Return eligibility
Product condition
Verification of the returned product
Applicable exchange conditions

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

13. Return Inspection

After receiving the returned product, we may inspect it to confirm that it meets the return conditions.

If the product does not meet the applicable return requirements, the return may be rejected and the product may be sent back to the customer.

14. Return for Orders with Promotional Discounts

Products purchased using promotional offers or discount codes may be subject to additional return conditions communicated at the time of purchase.

If an eligible return is approved, the applicable refund or exchange will generally be based on the actual amount paid for the returned product.

15. Cancellation Before Dispatch

If you want to cancel your order before it is dispatched, contact us as soon as possible.

Email: info@radhvihouseofashion.com
WhatsApp: +91 73377 24849

Cancellation requests may be considered before dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

16. Undelivered or Returned Shipments

If a shipment is returned to us because of:

Incorrect address
Incomplete address
Customer refusal
Customer unavailability
Failure to accept delivery
Other reasons attributable to the customer

we may contact the customer regarding re-delivery.

Additional shipping charges may apply for re-shipment.

Any refund will be considered according to the circumstances, applicable policy, and applicable law.

17. Return Processing Time

Once an approved return reaches us, we will inspect the product.

The time required to complete the return process may vary depending on:

Courier transit time
Product inspection
Availability of replacement products
Payment gateway processing

If a refund is approved, please refer to our Refund Policy for applicable refund processing information.

18. Consumer Rights

This Return Policy does not remove or restrict consumer rights available under applicable Indian law.

Where a product is defective, deficient, materially different from its description, or otherwise covered by mandatory consumer protections, applicable statutory rights and remedies will continue to apply.

19. Contact Us

For return or exchange assistance, please contact:

Radhvi House of Fashion

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Business Address:
Valmiki Circle,
Singapore Layout,
Bangalore, Karnataka, India

Website: https://radhvihouseoffashion.com/

Radhvi House of Fashion

We value your trust and are committed to making every saree shopping experience beautiful and hassle-free.