Terms & Conditions

Last Updated: 13 August 2026

Welcome to Radhvi House of Fashion.

These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from:

The website is operated by Radhvi House of Fashion (“we”, “us”, “our”, or “Radhvi House of Fashion”).

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.

1. About Our Website

Radhvi House of Fashion is an online fashion and saree retailer offering sarees and related fashion products to customers.

Our website allows customers to:

Browse our collections
View product information
Place orders
Make online payments
Request customer support
Track orders where tracking is available
Access information about our products and services

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services when necessary.

2. Eligibility

By using our website or placing an order, you confirm that:

The information you provide is accurate and complete.
You have the legal capacity to enter into a purchase transaction.
You will use the website only for lawful purposes.
You will comply with these Terms & Conditions and applicable laws.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, fabric information, measurements, prices, and other product details are accurate.

However, minor variations may occur because of:

Screen and display settings
Photography and lighting
Natural fabric characteristics
Handloom or handcrafted variations
Printing or weaving processes
Differences between individual production batches

Such variations may be part of the natural character of certain fabrics and products.

We reserve the right to correct errors or update product information whenever necessary.

4. Product Availability

All products are subject to availability.

Some of our sarees may be available in limited quantities.

If a product becomes unavailable after an order has been placed, we may contact you and offer an appropriate resolution, which may include:

Replacement with an available product
Cancellation of the affected product
Refund of the amount paid for the affected product

5. Pricing

All prices displayed on our website are generally in Indian Rupees (INR).

Prices may change from time to time.

Any applicable shipping charges, taxes, discounts, or other charges will be displayed during checkout where applicable.

We make reasonable efforts to ensure that prices are displayed correctly. If an obvious technical or pricing error occurs, we reserve the right to correct the error and contact the customer before fulfilling the affected order.

6. Placing an Order

When you place an order on our website, you are requesting to purchase the selected products.

You are responsible for reviewing your order before completing payment, including:

Product
Quantity
Colour/design
Price
Shipping address
Mobile number
Email address

After successful order placement, we may send an order confirmation through email, SMS, WhatsApp, or another available communication method.

An order confirmation does not prevent us from cancelling an order where there is a legitimate reason, such as product unavailability, payment issues, suspected fraud, or an obvious pricing error.

7. Order Cancellation by Radhvi House of Fashion

We may cancel an order where reasonably necessary, including in situations involving:

Product unavailability
Incorrect product information
Incorrect pricing due to a technical error
Payment failure
Suspected fraudulent or unauthorised transactions
Incorrect or incomplete customer information
Delivery restrictions
Circumstances beyond our reasonable control

If payment has already been received for a cancelled order, an eligible refund will be processed according to our applicable refund procedures.

8. Customer Responsibility

Customers are responsible for providing accurate information, including:

Full name
Mobile number
Email address
Billing address
Shipping address
PIN code

Radhvi House of Fashion will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Payment Terms

We may accept payment methods displayed at checkout, including:

Credit cards
Debit cards
UPI
Net banking
Other digital payment methods
Cash on Delivery, where available

Payments may be processed through third-party payment gateways.

An order will generally be processed after successful payment confirmation or, where applicable, confirmation of the selected payment method.

For further information, please refer to our Payment Policy.

10. Payment Failure

If a payment fails, the order may not be successfully confirmed.

If money has been deducted from your account but the order has not been confirmed, please contact us with your transaction/reference details.

Email: info@radhvihouseofashion.com
WhatsApp: +91 73377 24849

We will review the payment status and assist you accordingly.

11. Shipping and Delivery

We aim to deliver orders within approximately 6–7 business days after dispatch.

Delivery times are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Festivals
Remote-location delivery
Incorrect address information
Transportation disruptions
Other circumstances beyond our reasonable control

For complete information, please refer to our Shipping Policy.

12. Delivery Address

Customers must ensure that the shipping address and contact details provided during checkout are correct.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

If you need to change your address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after the order has been dispatched.

13. Returns and Exchanges

Returns and exchanges are subject to the conditions stated in our Return & Refund Policy.

Customers should review the applicable policy before placing an order.

Certain products may not be eligible for return or exchange depending on their condition, nature, or the specific terms displayed at the time of purchase.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

14. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

For detailed refund conditions, please refer to our Return & Refund Policy.

15. Cancellation by Customer

If you wish to cancel an order, please contact us as soon as possible.

Email: info@radhvihouseofashion.com
WhatsApp: +91 73377 24849

Cancellation requests received before dispatch may be considered subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

16. Damaged or Incorrect Products

If you receive a product that is damaged, incorrect, defective, or different from what you ordered, please contact us promptly.

You may be requested to provide:

Order number
Photographs of the product
Photographs of the packaging
Unboxing video, where available
Details explaining the issue

We will review the matter and provide an appropriate resolution according to our applicable policies.

17. Intellectual Property

All content on our website, including:

Radhvi House of Fashion name
Logo
Product photographs
Product descriptions
Website design
Graphics
Videos
Text
Marketing materials
Other original content

is owned by or licensed to Radhvi House of Fashion unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

18. Website Use

You agree not to:

Use our website for unlawful purposes
Attempt to gain unauthorised access to our systems
Introduce viruses or malicious software
Interfere with website functionality
Scrape or copy website content without permission
Use automated systems to collect website information without authorisation
Impersonate another person
Provide false or misleading information
Attempt fraudulent transactions
Abuse promotional offers or discount codes

We may restrict or terminate access where there is a reasonable basis to believe that these Terms have been violated.

19. Promotions and Discount Codes

From time to time, we may offer:

Discount codes
Festival offers
Promotional prices
Free shipping offers
New-customer offers
Limited-time promotions

Promotions may be subject to additional conditions, including:

Expiry dates
Minimum purchase requirements
Product exclusions
One-time-use restrictions
Customer eligibility requirements

Unless specifically stated otherwise, promotional offers cannot be combined.

We reserve the right to modify or withdraw promotional offers, subject to applicable law.

20. Customer Reviews and Submitted Content

If customers submit reviews, photographs, comments, testimonials, or other content, the content must be:

Genuine and truthful
Relevant to the customer's experience
Non-defamatory
Non-offensive
Free from unlawful or harmful content
Free from infringement of another person's rights

By submitting content to us, you grant Radhvi House of Fashion permission to use, reproduce, display, and publish the content for legitimate business, customer-service, or promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

21. Third-Party Services

Our website may use or link to third-party services such as:

Payment gateways
Courier providers
Website hosting services
Analytics services
Social media platforms
Marketing platforms
Communication services

Third-party services may have their own terms and privacy policies.

Radhvi House of Fashion is not responsible for the independent policies or practices of third-party service providers.

22. Privacy

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Website Availability

We make reasonable efforts to keep our website operational.

However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Free from harmful software
Compatible with every device or browser

The website may temporarily become unavailable due to maintenance, upgrades, technical issues, security matters, or circumstances beyond our reasonable control.

24. Limitation of Liability

To the extent permitted by applicable law, Radhvi House of Fashion will not be responsible for losses resulting from circumstances beyond our reasonable control, including:

Courier delays
Transportation disruptions
Internet or network failures
Third-party service interruptions
Natural disasters
Government restrictions
Unforeseen technical problems
Incorrect information supplied by customers

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.

25. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of Radhvi House of Fashion or another person.

26. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updates may be made because of:

Changes in our business
Changes to our website
Changes in technology
Changes in applicable laws
Changes in our products or services
Changes in our policies

The updated version will be published on this page with a revised “Last Updated” date.

27. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute relating to these Terms or the use of our website shall be subject to the jurisdiction of the appropriate courts or authorities, subject to applicable consumer-protection laws and mandatory legal rights.

28. Contact Us

For questions, concerns, or assistance regarding these Terms & Conditions, please contact us:

Radhvi House of Fashion

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Business Address:
Valmiki Circle,
Singapore Layout,
Bangalore, Karnataka, India

Website: https://radhvihouseoffashion.com/

29. Acceptance of Terms

By accessing, browsing, or purchasing from Radhvi House of Fashion, you acknowledge that you have read and understood these Terms & Conditions.

By placing an order, you agree to be bound by these Terms & Conditions, together with our:

Privacy Policy
Shipping Policy
Payment Policy
Return & Refund Policy
Cancellation Policy

These policies should be read together to understand your rights and responsibilities when shopping with Radhvi House of Fashion.

Radhvi House of Fashion

Timeless tradition. Contemporary elegance.