Return & Refund Policy

Last Updated: 13 August 2026

At Radhvi House of Fashion, we want you to be happy with your purchase. We carefully inspect and pack every saree before dispatch.

This Return & Refund Policy explains when a product may be returned, exchanged, or refunded and the process for requesting a return or refund.

1. Eligibility for Returns

A return or refund request may be accepted in the following situations:

You received a damaged product.
You received a wrong product.
The product received is materially different from the product ordered.
The product has a manufacturing defect.

Any return or refund will be subject to verification and approval by Radhvi House of Fashion.

Nothing in this policy is intended to restrict any consumer rights that cannot legally be excluded under applicable law.

2. Return Request Period

Please contact us within 48 hours of receiving your order if you believe the product is damaged, defective, incorrect, or otherwise eligible for a return.

Requests received after this period may not be accepted unless required under applicable law or in exceptional circumstances approved by us.

3. Unboxing Video

For damaged, defective, missing, or incorrect products, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

The video should clearly show:

The unopened package
Shipping label
Condition of the package
Opening of the package
Product received
Any damage or defect

Photographs may also be requested.

An unboxing video helps us verify the condition of the product and raise a claim with our courier partner where necessary.

4. Conditions for Return

To be eligible for a return, the product should generally:

Be unused and unworn
Be unwashed
Not have any perfume, makeup, stains, or other marks
Not have been altered, stitched, fall/pico-stitched, or otherwise modified
Have the original tags and packaging, where applicable
Be returned in the condition in which it was received

Products that have been used, washed, damaged after delivery, altered, or modified by the customer may not be eligible for return.

5. Non-Returnable Situations

A return may not be accepted for:

Change of mind, unless specifically stated as eligible for return
Colour preference changes
Minor colour differences caused by screen or lighting settings
Products damaged due to improper handling after delivery
Products that have been worn or washed
Products that have been altered or customised
Products without required original packaging or tags, where applicable
Products returned after the applicable return period
Products damaged after delivery due to customer handling

For sarees made from natural, handwoven, printed, or handcrafted fabrics, minor variations in texture, weave, colour, or design may occur and may not be considered defects.

6. How to Request a Return

To request a return, please contact us through:

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Please provide:

Order number
Customer name
Registered mobile number
Reason for return
Photographs of the product
Photographs of the packaging
Unboxing video, where available

Our team will review the request and let you know whether the return is approved.

Please do not send a product back without receiving return instructions from us.

7. Return Approval

Once we receive your return request, we may review the photographs, videos, order information, and other relevant details.

If the return is approved, we will provide instructions regarding the return shipment.

The returned product may be inspected after it reaches us.

A refund, replacement, or exchange will be processed only after the returned product is received and verified, where applicable.

8. Return Shipping Charges

If the product is confirmed to be:

Damaged before delivery
Defective
Incorrectly shipped
Materially different from the product ordered

we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns that are not caused by an error or defect on our part, the customer may be responsible for applicable return shipping costs, where a return is otherwise permitted.

9. Refunds

If a refund is approved, we will generally process the refund through the original payment method or another appropriate payment method.

The refund amount may depend on the circumstances of the return and the applicable policy.

Where a refund is approved because we sent an incorrect, defective, or damaged product, we will provide the applicable refund or replacement in accordance with the circumstances.

10. Refund Processing Time

After the returned product has been received and successfully verified, an approved refund will generally be initiated within 5–7 business days.

The time taken for the refunded amount to appear in your bank account, card account, UPI account, or other payment account may depend on the payment gateway, bank, or financial institution.

11. Shipping Charges and Refunds

Where applicable, the original shipping charge may be refunded when the return is due to an error on our part, such as:

Wrong product shipped
Damaged product
Manufacturing defect
Product materially different from the order

For other approved returns, shipping charges may not be refundable.

12. Exchanges

If an eligible product is approved for exchange, an exchange may be offered subject to:

Product availability
Product condition
Verification of the returned product
Applicable exchange conditions

If the requested replacement product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

13. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide photographs and an unboxing video, where available.

After verification, we may arrange a replacement or provide another appropriate resolution.

14. Damaged Product Received

If your package or product arrives damaged, please contact us within 48 hours of delivery.

Please provide clear photographs and an unboxing video, where available.

Do not use, wash, alter, or otherwise modify the damaged product before contacting us.

We will review the issue and provide an appropriate resolution after verification.

15. Product Defects

If you believe your saree has a manufacturing defect, please contact us as soon as possible after delivery.

We may request photographs, videos, and additional information to determine whether the issue is a manufacturing defect or normal variation associated with the fabric or manufacturing process.

16. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Cancellation requests received before dispatch may be considered.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be processed according to our refund procedures.

17. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, an eligible refund will generally be processed through the original payment method.

The refund may take 5–7 business days to be initiated after cancellation approval, subject to the applicable payment provider's processing time.

18. Failed or Undelivered Orders

If an order is returned to us by the courier because of:

Incorrect address
Incomplete address
Customer unavailable
Customer refusal
Failure to accept delivery
Other reasons attributable to the customer

we may contact the customer regarding re-delivery.

Additional shipping charges may apply for re-shipment.

Any refund for an undelivered/returned order will be considered based on the circumstances and applicable law.

19. Refunds for Cash on Delivery Orders

If a refund is approved for a Cash on Delivery order, we may request appropriate bank account, UPI, or other payment details necessary to process the refund.

We will never ask you to share your:

UPI PIN
ATM PIN
OTP
CVV
Banking password

20. Promotional Products and Discounts

Products purchased using promotional offers or discount codes may be subject to additional return or refund conditions stated at the time of purchase.

If a refund is approved for an order purchased using a discount or promotional offer, the refund will generally be calculated based on the actual amount paid for the returned product, subject to applicable law and the terms of the promotion.

21. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious or potentially fraudulent return requests.

This may include situations involving:

Repeated fraudulent claims
Product substitution
Deliberate product damage
False information
Misuse of return or refund procedures

Where permitted by law, we may refuse a return or refund request that is found to be fraudulent or abusive.

22. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights or remedies available under applicable Indian law.

Where a product is defective, deficient, materially different from its description, or otherwise covered by mandatory consumer protections, your statutory rights will continue to apply.

23. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in:

Our products
Our return procedures
Our business operations
Technology
Applicable laws or regulations

The updated policy will be published on this page with a revised “Last Updated” date.

24. Contact Us

For return, exchange, cancellation, or refund enquiries, please contact:

Radhvi House of Fashion

Email: info@radhvihouseofashion.com

WhatsApp: +91 73377 24849

Business Address:
Valmiki Circle,
Singapore Layout,
Bangalore, Karnataka, India

Website: https://radhvihouseoffashion.com/

Radhvi House of Fashion

We value your trust and are committed to making your shopping experience beautiful and hassle-free.